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Exchange & Returns

HOW TO FILE FOR A RETURN OR EXCHANGE?

To return or exchange a product please email us the order # with product name, original proof of purchase receipt and issue at [email protected] and our customer care agent will get in contact with you. Alternatively you can call us on +92 3332455988 from Monday to Saturday between 10:00 am – 6:00 pm (Pakistan Standard Time). Further, to proceed with the case, your purchase should be sent back to us within 14 days of receiving your order.

RETURN PROCEDURE

Returns of any order are entertained only if reported within 48 hours of delivery, with original proof of purchase receipt sent to you via email at the time of purchase. To return any item follow below given steps :

Gather your items & take the picture of those items as proof to share with our customer care team.
Locate your receipt that is sent to you via email and contains the original order number. Order Confirmations & Receipts are automatically generated by our system and sent out to the email ID provided by the customer once the customer checks out and completes the order purchase process on our website.
Initiate a request for return at Kapray Corner’s website by providing your order details that match with your name, email address, and phone number with your reason for return and proof of your claim for return such as pictures, videos, etc.
Customer care team will look into your request, and will contact you if it finds your request genuine and eligible for return.
Reship it back to us by any courier services if the customer support team agrees with your case.
After reviewing the nature of the complaint, we may offer you an exchange or store credit of less or equal value with a validity date of the credit.
In case a return application is approved, it will only be for the price of the article(s), and will not cover the shipping and/or stitching cost.
In case your claim for return is rejected by customer care, you’ll be notified within 5 business days.

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